Privacy Policy
Last updated: 22 August 2026
MerseyMovers Ltd (“MerseyMovers”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, communicate with us or use our services.
1. Who We Are
MerseyMovers Ltd provides waste removal, house clearance, house removals, man & van, rip-out, collection and delivery services across Liverpool and Merseyside.
Company name: MerseyMovers LtdCompany number: 16585700Registered in: England & WalesRegistered office: 48–52 Penny Lane, Mossley Hill, Liverpool, L18 1DGWaste Carrier Registration: CBDU594127Email: info@merseymovers.com
For data protection purposes, MerseyMovers Ltd is responsible for the personal information described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect personal information including:
Your name
Home, collection, delivery or job address
Email address
Telephone number
The service you require
Information and descriptions relating to your job
Preferred dates or booking information
Photographs or videos you upload or send to us
Communications between you and MerseyMovers
Payment and transaction information where relevant
Technical information relating to your use of our website, such as device, browser, IP address and website activity, where collected through cookies or similar technologies
Please avoid including unnecessary personal or sensitive information in photographs, videos or messages you send to us.
3. How We Collect Your Information
We may collect information when you:
Complete a form on our website
Request a quotation
Make a booking
Contact us by telephone
Contact us by email
Contact us through WhatsApp
Contact us through Facebook or Instagram
Send us photographs or videos
Use or interact with our website
Use our services
Some technical information may also be collected automatically through cookies and similar technologies.
4. How We Use Your Information
We may use your information to:
Respond to enquiries
Assess jobs and provide quotations
Arrange bookings
Provide our services
Contact you regarding an enquiry, booking or completed job
Maintain appropriate business, financial and accounting records
Process and record payments
Handle complaints or disputes
Improve our website and services
Understand how customers use our website
Measure the effectiveness of our advertising
Send marketing communications where permitted by law
Prevent fraud or misuse
Comply with legal and regulatory obligations
We only process personal information where we have an appropriate lawful basis under UK data protection law. Depending on the circumstances, this may include performing a contract, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.
5. Photographs and Videos
Our online quotation form allows customers to upload photographs or videos of jobs.
We may use these to:
Understand what work is required
Assess the size or nature of a job
Prepare a more accurate quotation
Plan the equipment, vehicle capacity or labour required
We will not use identifiable customer photographs or videos for advertising, promotional purposes or social media without appropriate permission.
6. Payments
MerseyMovers currently accepts payment primarily by cash or bank transfer.
We do not currently process customer card payments directly through this website.
Where payment is made by bank transfer, relevant information may appear in our banking and accounting records.
We may retain financial records where necessary to comply with accounting, taxation and other legal obligations.
7. Marketing
We may contact existing or prospective customers regarding MerseyMovers services, promotions or relevant updates where permitted by law.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending direct marketing communications at any time by contacting:
Where an electronic marketing message contains an unsubscribe option, you may also use that option.
8. Cookies, Analytics and Advertising
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Others may be used, where permitted, to:
Understand how visitors use our website
Measure website performance
Improve our website
Measure enquiries and conversions
Understand the effectiveness of advertising
Provide or measure relevant advertising
We currently use or may in future use services provided by platforms such as Google and Meta (Facebook and Instagram) for analytics, advertising and conversion measurement.
Where required by law, non-essential cookies and tracking technologies will only be used after obtaining appropriate consent.
More information can be provided in our Cookie Policy.
9. Sharing Your Information
MerseyMovers Ltd does not sell your personal information.
We do not provide customer information to unrelated organisations for their own direct marketing.
However, some information may necessarily be processed by trusted service providers that help us operate our business, such as:
Website hosting and website service providers
Email and communications providers
Banking providers
Accountants and professional advisers
IT and data-storage providers
Analytics providers
Advertising platforms
We may also disclose information where required by law, a regulator or other competent authority, or where reasonably necessary to establish, exercise or defend legal claims.
Where third-party providers process personal information on our behalf, we take reasonable steps to use appropriate providers and safeguards.
10. International Data Transfers
Some of the technology providers we use or may use, including website, communications, analytics and advertising providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the information receives an appropriate level of protection under applicable UK data protection law.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate period may depend on:
Whether you become a customer
The nature of the services provided
Whether information forms part of financial or accounting records
Legal and regulatory requirements
Whether information may be required in connection with a complaint, dispute or legal claim
When information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.
12. How We Protect Your Information
We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no website, email service or internet-based method of transmitting or storing information can be guaranteed to be completely secure.
13. Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, depending on the circumstances.
These can include the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase certain personal information
Ask us to restrict certain processing
Object to certain uses of your information
Object to direct marketing
Request the transfer of certain information
Withdraw consent where we rely upon consent
To exercise your rights, contact:
We may need to verify your identity before fulfilling certain requests.
14. Complaints
If you have concerns about how MerseyMovers Ltd handles your personal information, please contact us first so we have an opportunity to address them.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
MerseyMovers Ltd is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services, advertising, technology or legal obligations.
The latest version will be published on this page and the “Last updated” date will be amended accordingly.
17. Contact Us
For questions about this Privacy Policy or how we handle your personal information, contact:
MerseyMovers Ltd48–52 Penny LaneMossley HillLiverpoolL18 1DG
Company No: 16585700Waste Carrier Registration: CBDU594127Email: info@merseymovers.com